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Disputes

Learn what to do when a buyer reports a payment to their issuing bank.


A Dispute (also known as a chargeback) comes up when a cardholder protests a charge on their statement with the issuing bank.

You can manage disputes through the dashboard on the Exceptions > Disputes page or through the API.

Learn to Manage Disputes

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Managing Disputes

Learn how to manage disputes or transactions where the cardholder protests a charge.

Responding to Disputes

Learn what steps to take when a buyers reports a payment to their issuing bank.

Dispute States

Learn about the lifecycle and different state of disputes.

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