Ingenico Link 2500

The Link 2500 is a hybrid tabletop and handheld payment terminal that's available to use with the Finix API. It uses Wi-Fi to connect to the internet.

You can find the user manual of the Link 2500 here: Link 2500.

Powering On

The Link 2500 comes with a USB-C charging cable, but you can use any certified USB-C cable to charge the terminal. The device also has a rechargeable battery so the terminal can be picked up and used in a handheld environment.

Setup

Place the Link 2500 terminal where you'll use it to process the majority of payments.

To set up the Link 2500, you'll need:

• A Wi-Fi network and router.
• The Wi-Fi network's name and password.
• Physical access to the payment terminal being activated.

Step 1: Set up Wi-Fi

When you first boot up the payment terminal, a prompt should display Set up Wi-Fi?:

5. Press the Enter (Green) key to be taken to the Configure Wi-Fi flow of the payment terminal.
6. Select 1-Scan Networks .
7. Once scanning is complete, select your Wi-Fi network.
8. Type in the network's password and press the Enter (Green) key.
9. You'll get returned to the menu of the payment terminal.

If the symbol in the top left turns green, then the payment terminal is connected to the internet.

Step 1a: Configure Wi-Fi

If the Set up Wi-Fi? page doesn't display, it's likely one of the menus timed out due to inactivity or the “Cancel (Red)” key was pressed. To manually bring up the Set up Wi-Fi? page:

1. From the idle screen press the F key (silver circle key).
2. Select Admin Mode.
3. Enter 123456A for the admin password .
4. Select Tetra Admin.
5. Select 3-Configure Wi-Fi

Step 2: Update Link 2500

Once the terminal is connected to the internet, install any outstanding updates before processing a payment.

To update a payment terminal:

2. From the idle screen, press the F key. If prompted for an amount press the F key a second time.
3. Select Admin Mode if given the option.
4. If prompted for the admin password type 123456A then press the Enter (Green) key.
5. Select Tetra Admin.
6. Select 1-Download Application .
7. Select 2-Start Download .
8. Press the Enter (Green) key when you're prompted to Enter package name. No value is needed.
9. The device will reboot twice then settle on the idle screen.

Step 2a: Set Date and Time (Optional)

3. From the idle screen, press the F key. If prompted for amount press the F key a second time.
4. Select Admin Mode if given the option.
5. If prompted for the admin password type 123456A then press the "Enter (Green)" key.
6. Select Tetra Admin.
7. Select Set Date and Time.
8. Select Set Date.
9. Enter the date in a mm/dd/yyyy format and press the Enter (Green) key.
10. Select Set Time.
11. Enter time in a hh:mm format and press the Enter (Green) key.
12. Press the Enter (Green) key
13. Press Cancel (Red) key twice to return to the idle screen.

Using the Device

When the device is charging, it will automatically light up and power on. After connecting to the internet, you can follow the steps above or our DC Direct Set-up resource to get the terminal setup.

Accessories

The device has separate payment mounts and stands available depending on your use case. The payment terminal can also print receipts.

Resources

A few resources are available for the Link 2500 which you can share with sellers to help explain how to get the terminal setup:

Next Steps