Troubleshooting Payment Terminals - Charger Issues

Step-by-Step Troubleshooting Guide

If you're experiencing issues with your terminal's charger or suspect damage to the power connector, try the following solutions:

1. Inspect the Charger and Terminal

• If you have a second terminal, test the charger with on the second terminal of the same model to isolate the issue.
• Carefully examine the connectors on both the charger and terminal for any signs of damage.
• Clean any dust or debris from the charging ports.

2. Perform a Terminal Restart

• Power off the device completely.
• Wait for 10 seconds, then turn it back on.

After restarting, check if the charger is now functioning properly and charging the battery (if applicable).

3. Replace the Charger or Terminal

• Try using a new charger compatible with your terminal model.
• If problems persist with a new charger, the terminal's power connector may be faulty.

4. Contact Finix Support

If the above options do not solve the problem, contact the Finix Support Team.