Handling Failed Subscription Payments

Learn how Finix handles Failed Subscription Payments


First Payment for a Subscription

When a Subscription is created, Finix creates a first_charge_at field that tells you when Finix will attempt a payment. This is based on whether the Subscription has a trial phase and when the start date of the Subscription is.

You can view the First Payment Description in the Dashboard on the Subscriptions List Page for easy reference.

When Finix attempts to debit the payment_instrument associated with the Subscription, a Transfer resource will be created. The Transfer resource contains information about the state, payment_instrument, and more.

To learn more about Viewing Payments, click here (Need to add a link to an existing article).

Subscription Payment Re-attempts (Dunning)

In the event, the initial Transfer fails and does not succeed, Finix will attempt the following dunning schedule.

  • 1 Day After
  • 3 Days After
  • 8 Days After
  • 15 Days After

In the event the Transfer after 15 days does not succeeded, Finix will Cancel the Subscription.